Sew Susanna Privacy Policy

Updated 23/01/2022

 

Our contact details:

Name: Susanna Walder-Davis (sole trader trading as Sew Susanna)

Address: 26a High Street, Chesham, Bucks, HP5 1EP

Phone Number: 07814 503949

E-mail: sue@sewsusanna.co.uk

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The type of personal information we collect:

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• You have completed the Contact Form on our website

• You have completed an Order Form on our website

• We have collected your data over the phone, email or in person in relation to a service you have requested.

We use the information that you have given us in order to process your order or request for information and for all communications in relation to that order including invoicing.

With your express permission, we may share this information with fitters and partner organisations in order to fulfil your order. Your data will not be shared with any other third party in any other circumstances.

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Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Susanna Walder-Davis at sue@sewsusanna.co.uk.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

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How we store your personal information:

Your data in relation to any order notes taken onsite are held securely on local devices in the UK.

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Your information may also be securely stored on systems outside of the EU hosted by:

For Online Orders - Cognito Forms. Privacy Policy - Cognito Forms

For Online Contact Request – Wix About Privacy | WIX

These organisations store your data in accordance to at least the minimum standards of GDPR regulation and will under no circumstances share your data with third party organisations.

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We keep your name and contact details for ten years in accordance with our obligations under Trading Standards. We will then dispose your information by deleting it from the above systems.

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Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at sue@sewsusanna.co.uk or 07814503949 if you wish to make a request.

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How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at sue@sewsusanna.co.uk or 07814 503949

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You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk